Response and Call Centre Services
Orbital Interact’s response and call centre expertise provides an exemplary customer experience and efficient response handling. Our goal is to save you time and resources so that you can concentrate on the core activities of your business.
Our response and call centre can support you in a number of ways:
- Campaign response handling via telephone (inbound and outbound), post, email and online
- Inbound order processing (consumer, trade and point of sale (POS))
- Customer servicing
The Orbital Interact Difference
Here are some of the key reasons our health, beauty and healthcare clients choose our call centre services:
- Permanent experienced agents available on a cost effective bureau basis (sharing operators with other organisations) or as a dedicated team (these staff will only ever answer calls to your customers or members)
- Flexible resources that can expand or decrease in line with your marketing activity
- We’re open seven days a week, at the times your customers will most likely need us
- Our business management platform, Microsoft Dynamics AX, keeps tight control on all financial, customer service and fulfilment operations, plus provides instant reporting so you remain in control
- Data input flexibility (we can use your system or ours)
- You're in safe hands as our call centre and software is fully PCI DSS compliant for financial transactions
- We are industry experts. Our Contact Centre Manager, Alison Flannery, is a member of the Direct Marketing Association's Contact Centre and Telemarketing Council, as part of the council we are able to sustain and promote the industry's profile, and consult on industry issues and best practices.
Our agents can be your voice, maintaining brand consistency throughout contact and we deliver this through skills-based routing (ensuring the most appropriate call handlers respond to your customers) and bespoke scripting.
To find out how Orbital Interact will work with you to create a fully tailored response and call centre service that matches your business needs exactly, please get in touch with us today: